The Rules of Engagement

Monday, October 31st, 2011 | foundation, news, social media, social networking, strategy | No Comments

Win Your Customers by Wooing Them through Social Media

Winning the hearts, trust, and life-long loyalty of your dealership’s customers begins by following a few simple rules of engagement on the social media sites of your choice—Facebook, Twitter, YouTube, LinkedIn, or Google+, just to name a few.  By keeping the following fundamentals in mind when managing the content on your social media venues, you’ll keep in touch and in tune with your customers.  And in turn, this will help you stay on target with your dealership’s sales goals.  Think in terms of your customers’ lifetime value.  Put a greater emphasis on investing the relatively small amount of time and energy regularly to cultivate high-quality relationships that offer long-term satisfaction and returns for both you and your customers.

Be informative.  As often as you can, post on your dealership business pages on your favorite social media sites.  Your customers are anxious to hear from you.  They want to know about your dealership’s latest discounts, rebates, incentives, giveaways, and upcoming events.  They want to know about manufacturer and industry news that may impact them.  They want facts that will help them make the most informed decision when buying a vehicle.  They want service specials, links to other helpful automotive resources, along with maintenance and safe-driving tips.  And don’t forget to share videos and photos as well to engage them.  If you can save your customers time, money, and headaches, they’ll remember you, thank you, and stick with you.

Be ready.  Be on your toes and ready to share news and announcements at a moment’s notice.  Your next prepared post can be online in seconds, and that immediacy works to the advantage of you and your customers.

Be concise.  Your customers will appreciate short bursts of information on your social media sites that they can scan, absorb, and act on at will when it’s convenient for them.  Being brief also cuts the prep time for you in drafting and finalizing the details to be posted.

Be inquisitive.  Strike up a healthy conversation with your customers.  Pose some thought-provoking questions online.  Ask for comments, opinions, and reviews.  They’ll appreciate the chance to speak their minds.  And when they do, you’ll receive valuable feedback that will help you continue to support and satisfy your customers—now, and down the road.

Be yourself.  Being honest and genuine is the key to having sincere, open, and ongoing interactions with your customers online—just as it is in person.

Be committed.  You believe in your business, the vehicles that you sell, and the service that your dealership delivers.  Make sure your customers know this.  Show them every day in the way you talk about your dealership, its inventory, and its services.  Use your web presence to most effectively present the distinct elements of your dealership’s brand personality and to reinforce them.

Be there.  When something goes wrong for your customers, be there for them.  Be responsive.  Acknowledge what happened in general online—and in particular offline, directly with your customer.  Offer your dealership’s apologies.  Research the problem.  Then make it right, and learn from it.  Very often, what began as a strained customer relationship can be transformed into an even stronger bond when a dealership responds sincerely and promptly with a satisfactory resolution to a customer’s complaint.

Be generous.  You and your dealership are a living, breathing, vital part of your neighborhood.  Be sure to let you customers know about the variety of community and charitable events and causes that you and your dealership put your time, money, and muscle behind.  It’s feel-good news that everyone loves to hear, and it’s news that you should be very proud to share.

Be grateful.  Every business is in business because of its customers.  Thank your customers as often as you can—for their patronage, their patience, and for the trust they’ve placed in you, your dealership, and in the vehicles that you deliver.       

Be good.  Keep up the good work that you do at your dealership every day, and be sure to share it with your old and new friends who interact with you on social media forums.  This interaction is vital for developing enduring customer relationships.  And it offers countless mutual benefits for you and your customers—right this second, and right on down the road.

For more information about engaging your customers through social media and expanding your digital reach and market presence, visit our Full-Service Page for details or contact Dealer Impact at (877) 334-9638, or email us at sales@dealerimpact.com.

Dealers Receive Google Places Notice

Tuesday, October 18th, 2011 | google, google places, news | No Comments

Some Dealers have mentioned that they are receiving a notice about their Google Places.

See below for details:

Google Places Team have recently been sending out letters about updating information on Google Maps and Places. This is causing a stir, so let me advise you to be calm.

The notices are part of a transition that Google has in mind that will eventually transform what we know as Google Places to something better. Google now has a documented escalation process and trouble ticket system that is fixing Google Places issues in a timely manner.

In fact, Google has been listening to dealers and in the coming months you will see that Google does want businesses to control and leverage their business pages. The visibility, traffic, and advertising opportunities with Google Places FAR outweighs some of the pain that dealers experience as Google Places is transformed.

via DealerRefresh

New Facebook Insights

Wednesday, October 12th, 2011 | facebook, news, social media, social networking | No Comments

Facebook has released some major changes to their Page Insights.

See the Infographic below for a great explanation.

via All Facebook

Karl Chevrolet’s Carl Moyer: In the Driver’s Seat and Out of the Ordinary

Tuesday, October 11th, 2011 | brand, marketing, news | No Comments

Automotive News TV Special Report gets up close and personal with auto dealer Carl Moyer, as he shares insights and best practices that helped him build a rock-solid Chevy empire at Karl Chevrolet in suburban Des Moines, Iowa.  Dealer Impact Systems is proud to be a long-time partner with Karl Chevrolet, serving the dealership as a client since 2003.  We salute Mr. Moyer as an industry innovator, and congratulate him and his entire team on making Karl Chevrolet one of the nation’s most progressive and successful dealerships.

 

Digital Dealer Conference 2011

Wednesday, October 5th, 2011 | digital marketing, marketing, news | No Comments

Dealer Impact will be in Vegas this week for the 2011 Digital Dealer Conference! If you have any questions about our Full-Service Programs, Social Media, or Reputation Management please don’t hesitate to ask.

You can find more information about the conference here.

Spike TV readying reality show about turning around car dealers

Tuesday, September 27th, 2011 | corporate branding | No Comments

Oh reality TV will you ever end?

Automotive News is reporting that Spike TV is planning to roll out a new reality TV show that orbits around struggling car dealerships. The premise has the show’s two hosts, Tom Stuker and Roe Hubbard, swooping in with just five days to turn lackluster sales into a success story.

via AutoBlog

Facebook Shows Us Our Timeline

Thursday, September 22nd, 2011 | facebook, news, social media, social networking | No Comments

Facebook has completely re-thought the profile. Looks great!

Since the beginning of Facebook, your profile has been the place where you tell your story. People use it to share everything from the small stuff, like their thoughts on an article, to the most important events of their lives, like the photos of their wedding or the birth of their child.

Details here.

Watch the video here.

Watch the Facebook Developer Conference

Thursday, September 22nd, 2011 | facebook, social media, social networking | No Comments

Click here to watch the F8 conference.

Google Buys Zagat to Boost Local Reviews

Friday, September 9th, 2011 | google, google places, news, strategy | No Comments

Google’s announcement to acquire Zagat shows a major shift in the local/review space. Most interesting is that Zagat is a content company Google usually only curates information rather than owning it outright.

Google has toyed with local ratings, search and reviews for quite some time, but it appears the the company is now very serious after an acquisition of ratings-mogul Zagat. It’s not a terribly surprising move, when you look at Google’s history with local, ratings and the like, but it’s probably not the one that we thought the company would make. In fact, this might have very little to do with local, from a macro scale.

More details from TheNextWeb.

Introducing Full-Service Digital Marketing and Social Media Programs for your dealership

Friday, July 15th, 2011 | marketing, news, social media, strategy | No Comments

Dealer Impact Systems is here to let you focus on what you do best, Sell Cars!

Let’s face it, in today’s digital marketing world things are moving so fast it takes a team of people to keep up with everything; writers, bloggers, web developers, marketing personnel, social media experts, reputation management, and someone to manage everything to make sure it gets done on time. All this equates to more employees, more programs, more training, more time, more money and more headaches.

What Should Your Dealership Do? Nothing!!!

Let our Team of Digital Marketing Professionals do the work for you.

1) Retrieve
Your dealership has content in many forms and places. Whether it’s an ad, news, or special generated from your sales or service department, or a marketing agency we retrieve your content.

2) Ready
Once it’s in our hands, we ready your content for the web. Optimizing for maximum benefit.

3) Release
Our content team takes your optimized content and syndicates it across the digital landscape, building your presence and getting you noticed!

4) Radar
Once released, we keep our ear to the ground, monitoring for social media likes, tweets, mentions and reviews. We even help respond!

5) Recruit
Our team creates and conducts proactive campaigns to build traffic, enhance web presence, increase Facebook likes & followers, and requests customer reviews.

6) Report
Your customer success manager will conduct monthly, bi-monthly or weekly reviews of your results, and provide recommendations for content that enhances customer engagement.

Click Here for Details.

If you would like to get going on one of our new programs contact us at 877-334-9638 or email sales@dealerimpact.com and get in the queue first.