The Dealer Impact Blog

Introducing New Facebook Pages

Some interesting developments.

Details here.

Announcement: Like Accelerator for Dealer Ads on Facebook

Strategic Service Delivers Ultra-Targeted Ads to Accelerate “Likes” and Drive Leads

Picture this—an ad for your dealership on the world’s leading social networking site with over 150 million users in the United States.  Now envision a truly relevant, interactive ad that is precisely targeted and customized to reach the Facebook pages of the exact demographics groups you select—created and combined with monthly performance monitoring, analysis, and strategy management so you can continually fine-tune your approach to achieve your evolving marketing goals.  The result: super-targeted ads that generate more “Likes” and traffic, and ultimately, more revenue opportunities for your dealership.

Introducing The “Like” Accelerator Service

With the “Like” Accelerator Service, your ads are created, targeted, monitored, managed, and adjusted, as needed, to maximize effectiveness on the ever-expanding universe of Facebook.  In seconds, you can exclusively pinpoint which customers or potential customers you want to reach—all by specific groupings, such as:

• Age
• Gender
• Location radius
• Workplace
• Education
• Interests
• What they like—and what they’re talking about on Facebook
• Your dealership’s current fans or customers
• Or individuals who are not yet fans or customers

Your dealership’s color logo, active “Like” button, and promotional messages stand out in the right column on the Facebook pages of your targeted users.  When a user clicks the “Like” button in your ad, they automatically begin receiving daily News Feeds from your dealership on their profile page—which provides yet another vital touch point to share your unique deals, discounts, rebates, and specials with users.

The “Like” Accelerator Service gives your dealership the power to:

• Leverage the unparalleled distribution potential of your dealership’s ad on Facebook
• Handpick the targeted audience members who can see and respond to your dealership’s ad
• Accelerate “Likes” and interaction from those who view your ad
• Deliver customized, call-to-action messages to the right individuals at the right time—who can share word-of-mouth details about your dealership with their friends, family, and coworkers

• Identify promotional opportunities through ongoing ad consultation to further target specific groups to optimize impact and response
• Deepen your dealership’s Facebook presence through highly-focused, strategic marketing
• Generate engagement online that translates offline into increased leads and revenue opportunities for your dealership

The “Like” Accelerator Service is available to you as a cost-effective standalone service, or as an add-on option for any of our existing R1, R2, R3, and R4 Digital Marketing and Social Media Packages.  The Service is standard as part of our R5 and R6 Full-Service Packages.

To learn more about leveraging the “Like” Accelerator Service for your dealership, please call Dealer Impact Systems today at 877-334-9638, or send email to us at innovation@dealerimpact.com.

The Rules of Engagement

Win Your Customers by Wooing Them through Social Media

Winning the hearts, trust, and life-long loyalty of your dealership’s customers begins by following a few simple rules of engagement on the social media sites of your choice—Facebook, Twitter, YouTube, LinkedIn, or Google+, just to name a few.  By keeping the following fundamentals in mind when managing the content on your social media venues, you’ll keep in touch and in tune with your customers.  And in turn, this will help you stay on target with your dealership’s sales goals.  Think in terms of your customers’ lifetime value.  Put a greater emphasis on investing the relatively small amount of time and energy regularly to cultivate high-quality relationships that offer long-term satisfaction and returns for both you and your customers.

Be informative.  As often as you can, post on your dealership business pages on your favorite social media sites.  Your customers are anxious to hear from you.  They want to know about your dealership’s latest discounts, rebates, incentives, giveaways, and upcoming events.  They want to know about manufacturer and industry news that may impact them.  They want facts that will help them make the most informed decision when buying a vehicle.  They want service specials, links to other helpful automotive resources, along with maintenance and safe-driving tips.  And don’t forget to share videos and photos as well to engage them.  If you can save your customers time, money, and headaches, they’ll remember you, thank you, and stick with you.

Be ready.  Be on your toes and ready to share news and announcements at a moment’s notice.  Your next prepared post can be online in seconds, and that immediacy works to the advantage of you and your customers.

Be concise.  Your customers will appreciate short bursts of information on your social media sites that they can scan, absorb, and act on at will when it’s convenient for them.  Being brief also cuts the prep time for you in drafting and finalizing the details to be posted.

Be inquisitive.  Strike up a healthy conversation with your customers.  Pose some thought-provoking questions online.  Ask for comments, opinions, and reviews.  They’ll appreciate the chance to speak their minds.  And when they do, you’ll receive valuable feedback that will help you continue to support and satisfy your customers—now, and down the road.

Be yourself.  Being honest and genuine is the key to having sincere, open, and ongoing interactions with your customers online—just as it is in person.

Be committed.  You believe in your business, the vehicles that you sell, and the service that your dealership delivers.  Make sure your customers know this.  Show them every day in the way you talk about your dealership, its inventory, and its services.  Use your web presence to most effectively present the distinct elements of your dealership’s brand personality and to reinforce them.

Be there.  When something goes wrong for your customers, be there for them.  Be responsive.  Acknowledge what happened in general online—and in particular offline, directly with your customer.  Offer your dealership’s apologies.  Research the problem.  Then make it right, and learn from it.  Very often, what began as a strained customer relationship can be transformed into an even stronger bond when a dealership responds sincerely and promptly with a satisfactory resolution to a customer’s complaint.

Be generous.  You and your dealership are a living, breathing, vital part of your neighborhood.  Be sure to let you customers know about the variety of community and charitable events and causes that you and your dealership put your time, money, and muscle behind.  It’s feel-good news that everyone loves to hear, and it’s news that you should be very proud to share.

Be grateful.  Every business is in business because of its customers.  Thank your customers as often as you can—for their patronage, their patience, and for the trust they’ve placed in you, your dealership, and in the vehicles that you deliver.       

Be good.  Keep up the good work that you do at your dealership every day, and be sure to share it with your old and new friends who interact with you on social media forums.  This interaction is vital for developing enduring customer relationships.  And it offers countless mutual benefits for you and your customers—right this second, and right on down the road.

For more information about engaging your customers through social media and expanding your digital reach and market presence, visit our Full-Service Page for details or contact Dealer Impact at (877) 334-9638, or email us at sales@dealerimpact.com.

New Facebook Insights

Facebook has released some major changes to their Page Insights.

See the Infographic below for a great explanation.

via All Facebook

Facebook Shows Us Our Timeline

Facebook has completely re-thought the profile. Looks great!

Since the beginning of Facebook, your profile has been the place where you tell your story. People use it to share everything from the small stuff, like their thoughts on an article, to the most important events of their lives, like the photos of their wedding or the birth of their child.

Details here.

Watch the video here.

Watch the Facebook Developer Conference

Click here to watch the F8 conference.

Introducing Full-Service Digital Marketing and Social Media Programs for your dealership

Dealer Impact Systems is here to let you focus on what you do best, Sell Cars!

Let’s face it, in today’s digital marketing world things are moving so fast it takes a team of people to keep up with everything; writers, bloggers, web developers, marketing personnel, social media experts, reputation management, and someone to manage everything to make sure it gets done on time. All this equates to more employees, more programs, more training, more time, more money and more headaches.

What Should Your Dealership Do? Nothing!!!

Let our Team of Digital Marketing Professionals do the work for you.

1) Retrieve
Your dealership has content in many forms and places. Whether it’s an ad, news, or special generated from your sales or service department, or a marketing agency we retrieve your content.

2) Ready
Once it’s in our hands, we ready your content for the web. Optimizing for maximum benefit.

3) Release
Our content team takes your optimized content and syndicates it across the digital landscape, building your presence and getting you noticed!

4) Radar
Once released, we keep our ear to the ground, monitoring for social media likes, tweets, mentions and reviews. We even help respond!

5) Recruit
Our team creates and conducts proactive campaigns to build traffic, enhance web presence, increase Facebook likes & followers, and requests customer reviews.

6) Report
Your customer success manager will conduct monthly, bi-monthly or weekly reviews of your results, and provide recommendations for content that enhances customer engagement.

Click Here for Details.

If you would like to get going on one of our new programs contact us at 877-334-9638 or email sales@dealerimpact.com and get in the queue first.

Protect Your Community – Dealing with Bad Actors

Shane’s post about protecting your community is a great read.

Building a house requires hard work and dedication. The end result is a place of comfort and security where your family can live and grow. If someone started shouting obscenities from your driveway for 30 minutes every morning, would you ignore them, or would you take action to protect your family?

Building a community requires hard work and dedication too. It takes time to build trust and loyalty from community members. As its manager, you have a responsibility to protect your community from anything that threatens the culture of trust that took months or years to establish. So when someone says or does something inappropriate that threatens your community, what should you do?

via ShaneReiser.com

Google Launches Google+ To Battle Facebook

Google has finally unveiled Google+, the company’s top secret social layer that turns all of Google into one giant social network.

Google+, which begins rolling out a very limited field test on Tuesday, is the culmination of a year-long project led by Google Senior Vice President of Social Vic Gundotra. The project, which has been delayed several times, is — without doubt — Google’s answer to Facebook.

via Mashable

Facebook Page SEO

Facebook has teamed up with BrightEdge to educate the industry on Facebook page SEO.

Titled ‘Facebook for Social SEO,‘ the document gives brands and companies tips on the best practices to drive organic search performance for Facebook pages. We’ve embedded the white paper below. And the two companies will also conduct a webinar this month designed to get top brands better educated on improving rank of their pages.

via Techcrunch