The Dealer Impact Blog

No More Excuses

There are no more late adopters  

For years, we’ve heard the excuses. At first it was, “most of my audience would rather shop on the lot,” and then it was, “Some my audience still doesn’t have internet access,” a short time later we heard, “There are still some people out there who don’t use the web to do their background research,” and even later we got this, “There’s still a group of consumers out there who refuse to use the internet, so we have to stay in the paper and on television.”

Well all of those excuses had merit at one time or another. And now, we’re here to say, that the time for all of those excuses has passed. The number of people who are both capable of purchasing a new or used automobile, and are non-internet users is so incredibly small as to be unworthy of your time and attention. And the same can be said for dial-up internet users… don’t you worry about them anymore either. The age of the late adopters has come and gone. And even those that came late to the online party have gone the way of the dinosaurs.

So what does that mean to your marketing? A few things…

• 1. No sense in segmenting your marketing into digital and non-digital formats, now. Every consumer is a digital consumer.
• 2. Assume that every customer is going to visit your web site. Count on it. It’s already happening.
• 3. Assume those customers know as much (or more) about pricing, options, financing, special offers and manufacturer’s incentives than your sales people do.
• 4. Don’t shy away from multimedia content, embrace it. Your audience is broadband.
• 5. Focus on the user experience of all your digital marketing. It’s just as, if not more, important than the experience a customer has when they visit your lot.
• 6. Don’t apologize for being digital. In fact, target your competition who isn’t up to date on technologically.
• 7. Realize that all your materials, now more than ever, need to work together.

These are just a few of the ways an all-online audience will change the way you approach identifying and reaching out to new customers. The days of the late adopter are long gone. Act accordingly.

D. Jones
Marketing Strategist/Creative Consultant
SmackDabble, LLC

Tags: auto dealer website, digital marketing